EXCHANGE POLICY

You can exchange your purchase in case you change your mind or have bought the incorrect size under our exchange policy if;

• The product is within 14 days from the date of purchase.
• The product is in its original condition, unworn, unwashed with all the tags attached. (Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.)
• The product was not purchased on discount, sale or exchange.
• You supply the store receipt or online order confirmation email as proof of purchase.

Purchases made at the flagship store cannot be exchanged online. These exchanges can only be done by visiting the physical store
Purchases made online through the Linen Collection Website can be exchanged at the Flagship Store.

EXCHANGE PROCEDURE - ONLINE PURCHASES

Reach out to us via whatsapp on 077 268 2682 or Direct Message us on IG or Facebook

Return the package to Linen Collection, Ground Floor, Platinum Mall, Galle Road, Colombo 03 | 077 268 2682

Once we receive the products we will approve your exchange after inspections, our team will reach out to you to confirm the item you need in exchange. We don’t reserve any items for exchanges until after the products are received and inspected. Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock.

IMPORTANT

• The customer holds the liability of goods until they reach the given address. It is important that the package includes your name, address, contact number and the order number, both inside and outside the package. Linen Collection will not be liable for any loss or damage caused by the unavailability of the sender's details.
• Please note that no cash refunds are extended to customers for any item exchanges.
• Please note that delivery charges are applicable to all deliveries of exchange goods.
• All local exchanges will take up to 10 days from the date of return to accommodate inspection time, product processing and courier delivery time. Your patience & understanding is much appreciated.

FAULTY PRODUCTS - ONLINE

In an unlikely event where your items are damaged, faulty or not as described, you are entitled to a one-to-one replacement or a refund. However, the said concern should be raised to us within 3 days of receiving the item. In such a scenario we will collect the items from you free of charge.
Once returned, all products will undergo an inspection to clearly identify the fault before a resolution is provided.
Linen Collection reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:

• Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide);
• Usual wear and tear following use of the product.
• Has surpassed the 3-day period.

IN-STORE PURCHASES

If your item was purchased in store, please visit our flagship store for your faulty item to be assessed by one of our team members. You must supply the store receipt /invoice.